Hello everyone,
I’m currently conducting a study on existing CTI (Computer Telephony Integration) connectors for Microsoft Dynamics 365. As part of my research, I’ve gathered some information about different connectors. However, I’d like to ensure the accuracy of this information and gather any additional insights from the community.
Here are the details I’ve gathered:
1. **NovelVox for Microsoft Dynamics 365**:
– Costs: Low
– Performance: Stable
– Security: Standard
– Omnichannel: Yes
– SaaS: Yes
– Ease of Configuration: Medium
– Compatibility with Versions: Yes
– Maintenance and Support: Standard
– Scalability: Medium
– User Interface: Medium
– Customization and Extensibility: High
– Integration with Other Systems: Medium
2. **Intelli-CTi for Avaya and Dynamics 365**:
– Costs: High
– Performance: High
– Security: Advanced
– Omnichannel: Yes
– SaaS: No
– Ease of Configuration: High
– Compatibility with Versions: Yes
– Maintenance and Support: High
– Scalability: High
– User Interface: High
– Customization and Extensibility: Medium
– Integration with Other Systems: High
3. **InGenius for Microsoft Dynamics 365**:
– Costs: Moderate
– Performance: High
– Security: High
– Omnichannel: Yes
– SaaS: Yes
– Ease of Configuration: High
– Compatibility with Versions: Yes
– Maintenance and Support: High
– Scalability: High
– User Interface: Medium
– Customization and Extensibility: High
– Integration with Other Systems: High
4. **Cisco CTI Connector for Microsoft Dynamics**:
– Costs: Low
– Performance: Stable
– Security: Standard
– Omnichannel: Yes
– SaaS: Yes
– Ease of Configuration: Medium
– Compatibility with Versions: Yes
– Maintenance and Support: Standard
– Scalability: Medium
– User Interface: Medium
– Customization and Extensibility: Medium
– Integration with Other Systems: Medium
Additionally, I’ve consulted ChatGPT for assistance in my study. However, I have doubts about the accuracy of the information provided. If anyone has further insights or can verify the details provided, I would greatly appreciate your input. Thank you in advance for your help!

submitted by /u/Khchimi_Othmen
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