Issue

To access our club, people must first join as members. This involves:

• Checking a few checkboxes (Terms & Conditions, Privacy, etc.)
• Providing three signatures
• Filling in their name, surname, place and date of birth
• Ideally, copying their ID card and writing down the ID number
• writing the same information on the member register and assign a member number
• fill in the member card with the member number and name

This process creates long queues, annoys customers, and discourages some from joining. Additionally, some people provide false information (we don’t currently ask for ID unless age verification is needed), have unintelligible handwriting, or forget their member card on their next visit. We host a few events per month, typically DJ nights like a nightclub, so the long paperwork and bureaucracy process is not ideal.

Solution

I’m looking for a CRM that can handle member subscriptions and streamline the process. Ideally, members could fill out their membership details online, upload their ID card, and receive a digital membership card. At the entrance, we could then use a QR code scanner to handle member verification quickly and efficiently.

Challenges

When researching CRMs, I encounter many expensive products with a plethora of functions I don’t need, such as:

• Staff schedule management
• POS
• Order management
• Tables management
• Financials
• Project management
• Event management
• Marketing or social media management

All I need is a streamlined, digital way to handle member subscriptions and their data, preferably in a GDPR-compliant, secure, and hosted solution that I don’t manage myself.

Do you know of any CRM solutions that would work for my needs? Any recommendations for a simple, cost-effective system would be greatly appreciated!

Thank you in advance for your help!