One of my clients offers forestry mulching services and we’re transitioning our marketing efforts in-house. We’re considering using Pipedrive as our CRM but it doesn’t seem to offer native texting options, which is the primary way we interact with customers.

A Pipedrive rep recommended CloudTalk and JustCall for integrations to enable SMS and calling, but both have a significant number of concerning one-star reviews.

I’m looking for recommendations on either:

• Other systems that integrate well with Pipedrive to allow SMS and ideally calling capabilities too, since we also talk to customers by phone.
• Alternative CRM options to Pipedrive that have robust SMS/calling features built-in or via smooth integrations.

Twilio was mentioned in my research as a platform for SMS/calling services that may integrate with CRMs like Pipedrive, but I also saw some bad reviews for that too/have heard it is really expensive (but we don’t send a lot of messages so maybe it wouldn’t be too bad for us).

I’d greatly appreciate any insights from those with experience using Pipedrive with SMS/calling add-ons, or other CRM systems with those capabilities! Let me know if you need any other info. Thanks in advance.